Check if the issue also occurs to other device connected to the TV. NOTE: The procedure to change the ATT feature varies by model. Bluetooth wireless device, refer to this additional information. But, separate audio cables are required for sound. audio, video, or both goes out when using an HDMI connection. I am able to get sound when viewing Netflix or Amazon video. Sound returns when changing from HD to SD channels. Our site is not optimized for your current browser. If only one of the devices is ARC/eARC compatible, the HDMI® ARC/eARC feature can't be activated. how to hear the TV sound through speakers of a stereo receiver or home theater system. The sound cuts in and out intermittently from one or more speakers. If it is … Manuals are posted on your model support page. connecting an A/V component to a computer. Set Surround Sound to OFF when playing a source that is not encoded with a Surround Sound signal. A newer version of your browser may be available. We have connected another computer running windows 8.1 using the same HDMI connector and everything works fine. Sony news in your inbox. Because each of these steps represents a possible solution to this issue, check the sound status after completing each step. Troubleshooting and additional information: If you cannot change the input on your TV using either the TV remote control or the buttons on the TV itself, check the following articles: IMPORTANT: Verify that the source you are playing is encoded with Surround Sound audio. It looks like JavaScript is disabled in your browser. If the HDMI cable is unplugged, the sound may need to be reset again. How can we get the sound on the TV using the Surface 2? Check if you hear sound from the source device (Blu-ray Disc™ player, set-top box, etc.) If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. Select Troubleshoot settings. If you have an Android TV™, check the HDMI® signal format in the TV menu settings. Be among the first to get the latest In comparison, one of my TiVo Minis is connected to Sony 2.1 speaker bar. Consult the instruction manual that came supplied with your unit to verify if your particular unit has these features, or if more detailed information is required to perform any of the steps below. It looks like JavaScript is disabled in your browser. Leave it disconnected for about a minute. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. Then exchanged the cable box, thinking it was bad, but still no sound, with only HDMI cable connected. Press the Volume+ button on the BRAVIA remote commander to increase the volume control. Not all of these features and/or functions are available on all products. Wait for the problems detecting process and follow the instructions to make any changes suggested by the troubleshooter. There is no sound from the front speakers and all the sound is coming from the rear speakers. Perform a power reset on the TV and audio system: Turn off the TV and the audio system. No sound or only a very low level of sound is heard, no matter which device is selected. If the cable used to connected the TV and the cable box is not connected properly. Disconnect any third-party external devices like cable boxes, satellite receivers, or gaming consoles and perform the troubleshooting steps just with the audio system connected to the TV. Update the TV and the audio system with the latest software version. 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